Privacy policy
Privacy Policy
**Last Updated: February 15, 2026**
WabiSabi Kitchen ("we," "us," or "our") operates this online store and website, offering a curated selection of Japanese ceramics, kitchenware, art, and traditional crafts ("Service"). Our Service is powered by Shopify.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make purchases through our Service.
By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy.
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1. Personal Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly:
- **Contact Information:** Name, email address, shipping address, billing address, and phone number
- **Payment Information:** Credit/debit card details and billing information (processed securely through Shopify Payments and/or PayPal)
- **Account Information:** Username, password, and account preferences
- **Communications:** Messages you send to us through customer support inquiries, emails, or contact forms
Information Collected Automatically:
- **Device Information:** IP address, browser type, operating system, and device identifiers
- **Usage Information:** Pages visited, time spent on pages, referral sources, and browsing patterns
- **Cookie Data:** Information collected through cookies and similar technologies (see Section 5)
**Information from Third Parties:**
- Information from Shopify and other service providers that help us operate our store
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2. How We Use Your Personal Information
We use your personal information for the following purposes:
- **Order Fulfillment:** Processing and shipping your orders, managing returns and exchanges, and communicating order updates
- **Customer Service:** Responding to your inquiries and providing support
- **Service Improvement:** Analyzing usage patterns to improve our website, product offerings, and shopping experience
- **Marketing Communications:** Sending newsletters, promotional offers, and product updates (with your consent; you can unsubscribe at any time)
- **Security:** Detecting and preventing fraud, unauthorized access, and other illegal activities
- **Legal Compliance:** Complying with applicable laws, regulations, and legal processes
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3. How We Share Your Personal Information
We may share your personal information with the following parties:
- **Shopify:** Our e-commerce platform provider. Shopify processes your data to provide and improve its services. For more information, see [Shopify's Consumer Privacy Policy](https://www.shopify.com/legal/privacy)
- **Payment Processors:** To securely process your transactions
- **Shipping Carriers:** To deliver your orders (e.g., Japan Post, DHL, FedEx, or other international carriers)
- **Email Marketing Services:** To send newsletters and promotional communications you have opted into
- **Legal Authorities:** When required by law or to protect our rights
We do **not** sell your personal information to third parties.
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4. International Data Transfers
As we ship from Japan to customers worldwide, your personal information may be transferred to and processed in countries other than your own, including Japan. When we transfer data outside the European Economic Area (EEA) or the United Kingdom (UK), we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.
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5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure the proper functioning of our website
- Remember your shopping cart and preferences
- Analyze website traffic and usage patterns
**Types of Cookies We Use:**
| Cookie Type | Purpose |
|-------------|---------|
| Essential Cookies | Required for basic site functionality (cart, checkout, login) |
| Analytics Cookies | Help us understand how visitors interact with our site |
| Marketing Cookies | Used to deliver relevant advertisements (if applicable in the future) |
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.
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6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
For All Customers:
- **Access:** Request a copy of the personal information we hold about you
- **Deletion:** Request that we delete your personal information
- **Correction:** Request correction of inaccurate personal information
- **Opt-Out of Marketing:** Unsubscribe from marketing emails at any time via the "unsubscribe" link in our emails
Additional Rights for EEA/UK Residents (GDPR):
- **Data Portability:** Receive your personal data in a structured, machine-readable format
- **Restriction of Processing:** Request that we limit how we use your data
- **Right to Object:** Object to certain types of data processing
- **Withdraw Consent:** Withdraw consent for data processing at any time (without affecting prior processing)
- **Lodge a Complaint:** File a complaint with your local data protection authority. A list of EEA supervisory authorities is available [here](https://edpb.europa.eu/about-edpb/about-edpb/members_en)
Additional Rights for California Residents (CCPA):
- **Right to Know:** Request details about the categories and specific pieces of personal information we have collected
- **Right to Delete:** Request deletion of your personal information
- **Right to Opt-Out:** Opt out of the sale of personal information (we do not sell your personal information)
- **Non-Discrimination:** We will not discriminate against you for exercising your privacy rights
If you visit our website with a Global Privacy Control (GPC) signal enabled, we will treat this as an opt-out request for your device and browser. Learn more at [https://globalprivacycontrol.org/](https://globalprivacycontrol.org/).
For Australian/New Zealand Residents:
Your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and/or the New Zealand Privacy Act 2020, as applicable.
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7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill your orders and provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When your data is no longer needed, we will securely delete or anonymize it.
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8. Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use secure methods when communicating sensitive information.
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9. Children's Privacy
Our Service is not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
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10. Newsletter and Marketing Emails
With your consent, we may send you newsletters and promotional emails about new products, special offers, and updates related to Japanese ceramics, kitchenware, art, and traditional crafts.
- You can **subscribe** to our mailing list through our website
- You can **unsubscribe** at any time by clicking the "unsubscribe" link in any marketing email
- We will never share your email address with third parties for their own marketing purposes
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11. Shopify
Our store is hosted on Shopify. Your data is stored through Shopify's data storage, databases, and the general Shopify application. Shopify provides us with the online e-commerce platform that allows us to sell our products to you.
For more information on how Shopify handles your data, please review:
- [Shopify's Consumer Privacy Policy](https://www.shopify.com/legal/privacy)
- [Shopify Privacy Portal](https://privacy.shopify.com/en) — to exercise your rights regarding data processed by Shopify
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The revised policy will be posted on this page with an updated "Last Updated" date.
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13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
📧 **Email:** revarise.18@gmail.com
We will respond to your request within the timeframe required by applicable law.