Shipping policy
Shipping Policy
**Last Updated: February 15, 2026**
Thank you for shopping at WabiSabi Kitchen. We ship authentic Japanese ceramics, kitchenware, food products, art, and traditional crafts worldwide from Japan.
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Processing Time
- Orders are processed within **3–5 business days** after payment confirmation
- During busy periods (holidays, sale events), processing may take up to **7 business days**
- You will receive a confirmation email with tracking information once your order has shipped
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Shipping Method & Estimated Delivery Times
We primarily use **ePacket (Japan Post)** for international deliveries.
| Region | Estimated Delivery |
|--------|-------------------|
| 🇺🇸 United States | 10–14 business days |
| 🇨🇦 Canada | 10–14 business days |
| 🇬🇧 United Kingdom | 10–14 business days |
| 🇪🇺 Europe | 10–14 business days |
| 🇦🇺 Australia | 10–14 business days |
| 🇳🇿 New Zealand | 14–21 business days |
| Other Countries | 14–28 business days |
> ⚠️ **Holiday Season Notice:** During peak periods (November–January), delivery times may be significantly longer due to increased postal volume worldwide. Please order early if you need items by a specific date.
> **Note:** Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays. We are not responsible for delays caused by customs or postal services in the destination country.
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Shipping Rates
Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Destination country
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Packaging
Our products — especially ceramics — are **carefully packaged** with multiple layers of protective materials to ensure safe delivery:
- Bubble wrap and cushioning materials
- Sturdy corrugated boxes
- Fragile stickers and handling labels
We take extra care because we understand how important it is that your handcrafted items arrive in perfect condition.
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Customs & Import Duties
International orders may be subject to **customs duties, taxes, and import fees** imposed by the destination country.
**Important:**
- These charges are **the sole responsibility of the buyer**
- They are **not included** in our product prices or shipping costs
- We have no control over these charges and cannot predict their amounts
- We recommend checking with your local customs office before placing your order
**If an order is refused or returned to us due to unpaid customs duties, taxes, or import charges:**
- A **restocking fee** will be charged
- **Original shipping costs will not be refunded**
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Signature & Insurance
Our standard shipping via ePacket **does not include** signature on delivery or shipping insurance. If you would like to add these options, please contact us at **revarise.18@gmail.com** before placing your order for a revised shipping quote.
Please note that WabiSabi Kitchen is not responsible for any misdelivery that may occur without signature confirmation.
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Your Address & Delivery Instructions
- **You are responsible for providing a correct shipping address.** If an incorrect address is provided and the package is returned or requires re-shipping, additional shipping fees will be charged
- If you have special delivery instructions (e.g., door codes, building numbers, safe place delivery), please include them in the **"Notes"** field at checkout
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Tracking Your Order
- All ePacket shipments include a tracking number
- You will receive a shipping confirmation email with your tracking number once your order has been dispatched
- You can track your package using the link provided in the email
> Please note that tracking updates may be limited or delayed once the package leaves Japan, depending on the destination country's postal system.
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Lost or Damaged Packages
If your package appears to be lost or arrives damaged:
1. Contact us at **revarise.18@gmail.com** within **14 days** of the expected delivery date
2. Provide your order number and any relevant photos (for damaged items)
3. We will work with Japan Post to investigate and resolve the issue
For damaged items, please refer to our **Return & Refund Policy** for more details.
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Shipping Restrictions
We currently do not ship to the following countries/regions:
- North Korea
- Iran
- Cuba
- Syria
- Russia
- Belarus
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Contact Us
For any shipping-related questions:
📧 **Email:** revarise.18@gmail.com
We aim to respond within 2–3 business days.